Return Portal — Quantum Heroes Dinoster
Returns are handled where the order was placed, and here is how to make that painless.
Who handles a return
The store that took the order handles the return, the refund and the replacement. We do not process returns and cannot issue a refund, because no money passed through this site.
Start from your order history on the listing. The return window and the method are attached to that order, not to this page.
Before you send a robot back
Run the mode sequence once more. A robot that 'does not transform' is almost always a robot with a panel still closed earlier in the order — going back one step fixes it more often than a return does.
Keep the packaging until the sequence has been run a few times. A transforming robot travels badly loose in a box.
If a part is missing
Say which mode you were in when you noticed. That tells us, and the store, which sub-assembly is involved far faster than a part number would.
None of our modes depend on a removable accessory, so a robot missing a small part still runs its full sequence while the replacement is sorted.
